Course Content

1. Introduction to Service Now

•  Overview of the Service Now platform
• Key concepts and terminology

2. User Interface and Navigation

•  Navigating the Service Now interface
• Understanding lists, forms, and modules
• Personalizing the Service Now experience

3. Data Model

•  Tables and records
• Understanding data relationships and fields
• Creating and modifying tables

4. Service Now Applications

• Overview of built-in applications
• Creating a custom application
• Application scopes and security

5. Workflows and Process Automation

•  Understanding workflows and their components
• Creating and managing workflows
• Introduction to Flow Designer

6. Automation and Orchestration

• Using business rules for automation
•  Scheduled jobs and notifications
• An overview of Service Now Orchestration

7. Reporting and Performance Analytics

• Creating and managing reports
• Understanding performance analytics
• Dashboards and visualizations

8. Security and User Management

• User roles and permissions
• Group management and access control
• Security best practices in Service Now

9. Service Catalog and Request Management

• Building a service catalog
•  Managing service requests
• Fulfillment and incident integration